Business, Auto, Home Insurance
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Abbott Insurance Agency


Call Us:                       

Lyndhurst:  (201) 933-3333    

Bloomfield:  (973) 566-6666    

Survey Reviews

Customer Satisfaction is Our Top Priority!


Customer satisfaction has always been our top priority for over 40 years at the Abbott Insurance Agency. To help preserve that goal during these changing times, we asked our most valued clients to provide us with their honest opinion. This will allow us to better serve our clients now and in the future.

Below are results of a recent client survey done by the Abbott Insurance Agency. We have left off the names of each client to protect their privacy.
The actual completed surveys can be reviewed at the Abbott Insurance Agency office during normal business hours.

 

Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Ilene                    

The Insurance product was:       X     Automobile    
           Disability    
    X     Home/Renters    
           Umbrella    
           Commercial    
           Flood    
           Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

It has been my pleasure to have coverage through Abbott Ins. for over 20 years. Thanks for the great service!

 

 
Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Unknown                    

The Insurance product was:              Automobile    
           Disability    
    X     Home/Renters    
           Umbrella    
           Commercial    
           Flood    
           Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

I needed Ins. at the very last minute. They lady who helped me was courteous and extremely efficient. Thank you

and keep up the good work.


 

 
Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Ray                    

The Insurance product was:       X     Automobile    
           Disability    
    X     Home/Renters    
           Umbrella    
           Commercial    
           Flood    
           Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

Ray was a pleasure to do business with so much that I called back after getting homeowners and now car

insurance. I wish everyone was as helpful as he. It was my pleasure.


 

 
Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Ed Heslin                    

The Insurance product was:       X     Automobile    
           Disability    
    X     Home/Renters    
    X     Umbrella    
           Commercial    
    X     Flood    
    X     Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

The reason I'm with Abbott is because of Ed. All thru the years Ed has always been there for me.

I feel Ed is a great asset to your company.


 

 
Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Rosemarie                    

The Insurance product was:              Automobile    
           Disability    
    X     Home/Renters    
           Umbrella    
           Commercial    
    X     Flood    
           Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

Rosemarie is just the best! She always goes out of her way to help. If I have a problem, I know she will help

solve it.


 

 
Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Ed & the Comm. side      

The Insurance product was:              Automobile    
           Disability    
    X     Home/Renters    
           Umbrella    
    X     Commercial    
           Flood    
           Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

Bill, In our years with you we have always experienced very professional and courteous conduct from all of

your CSR's.


 

 
Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Rosemarie                        

The Insurance product was:              Automobile    
           Disability    
    X     Home/Renters    
           Umbrella    
           Commercial    
           Flood    
           Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

She was very helpful and on top of things. I was sick at the time and she alleviated some extra headaches that

I had by being so helpful and understanding. She was very sincere!


 

 
Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Unknown                    

The Insurance product was:              Automobile    
           Disability    
    X     Home/Renters    
           Umbrella    
           Commercial    
           Flood    
           Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

Pleasure doing business with your company

 

 
Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Maria / Jen                    

The Insurance product was:              Automobile    
           Disability    
    X     Home/Renters    
           Umbrella    
           Commercial    
           Flood    
           Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

Your CSR's are very polite and responsive. They go beyond the call of duty. I got several calls back just to confirm

that we were moving along and things were going in the right direction. Thanks So Much! Great Service!


 

 
Abbott Insurance Agency
Client Survey

The client services representative (CSR) who assisted you was:         Bill Abbott                    

The Insurance product was:              Automobile    
           Disability    
    X     Home/Renters    
           Umbrella    
           Commercial    
           Flood    
           Life  
           Other  

Please answer the questions using the following rating method as indicated:

CS = Completely Satisfied     S = Satisfied     NS = Not Satisfied


Did the CSR express to you that Abbott Insurance cares about your concerns?
 
       
 

Was the CSR courteous, clear and prompt in answering your concerns?
 
       
 

Were all your insurance questions answered to your satisfaction by the CSR?
 
       
 

Did the CSR discuss other insurance coverage the Abbott Insurance Agency can provide?
 
       
 

Was the CSR courteous, clear and prompt in answering or returning your call?
 
       
 

Did the CSR explain all coverages and the billing and claim process to you?
 
       
 

Are the Agency's current office hours (9AM-5PM) convenient to properly serve you?
 
       
 

Your overall rating of the Abbott Insurance Agency is?
 
       
 

If you feel you would like to suggest any way we can improve our service please use this space:

We have been with Abbott for many years. It is because we can always speak with someone immediately if we have

a question or an issue.


 

 
 
 

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Abbott Insurance Agency
Lyndhurst, NJ Office

705 Ridge Road
Lyndhurst, NJ 07071
Phone: 
Fax:
(201) 933-3333
(201) 933-0331
            
Bloomfield, NJ Office

219 Bloomfield Avenue
Bloomfield, NJ 07003
Phone: 
Fax:
(973) 566-6666
(973) 566-9124

Email: 705@abbottinsuranceagency.com

Important Note: This website provides only a simplified description of coverages and is not a statement of contract. Coverage may not apply in all states. For complete details of coverages, conditions, limits and losses not covered, be sure to read the policy, including all endorsements.

 
 
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